55ww Privacy Policy — How We Collect, Use, and Protect Your Data

55ww is an online gaming and sports betting platform operated under an international gaming licence. The platform is accessible at https://55ww.ws and is directed at adult players aged 21 and above, with a primary focus on serving the Bangladesh market.

For the purposes of this Privacy Policy, 55ww is the data controller — meaning we determine the purposes and means by which your personal data is collected and processed. All data processing activities carried out by 55ww are governed by this Privacy Policy and any applicable data protection laws in the jurisdictions in which we operate.

If you have any questions about how 55ww handles your personal data, you may contact our dedicated data protection team at [email protected]. We aim to respond to all data protection enquiries within five (5) business days.

55ww collects the following categories of personal data in connection with the operation of the platform:

We do not intentionally collect special category data (including health data, religious beliefs, political opinions, or biometric data) unless it is directly relevant to a responsible gaming assessment or is contained within identity documents submitted for KYC purposes.

55ww collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically when you access the 55ww platform, via cookies, server logs, and similar tracking technologies (see Clause 7).
• Payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard when you initiate a deposit or withdrawal.
• Identity verification partners: Data received from third-party KYC and identity verification service providers engaged by 55ww to assist with document authentication and age verification.
• Fraud prevention services: Risk and device fingerprinting data received from fraud prevention technology partners used to protect the integrity of the platform.
• Game studios: Gaming activity data transmitted by certified game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) in connection with games played on the 55ww platform.

55ww uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, maintain your player profile, and provide access to platform features.
• Identity and age verification: To confirm that you are who you say you are and that you are at least 21 years of age, in compliance with our responsible gaming obligations.
• Payment processing: To process your deposits via bKash, Nagad, Rocket, and other accepted payment methods, and to process your withdrawal requests to your registered payment account.
• Fraud prevention and security: To detect and prevent fraud, money laundering, bonus abuse, account takeover, and other security threats to the platform and to other players.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling behaviour, to enforce the deposit limits, cooling-off periods, and self-exclusion tools you have activated, and to contact you if our monitoring identifies patterns of concern.
• Customer support: To respond to your enquiries, resolve disputes, and investigate complaints in relation to your 55ww account.
• Legal compliance: To comply with applicable anti-money-laundering (AML) laws, know-your-customer (KYC) requirements, and any other regulatory obligations applicable to 55ww's gaming licence.
• Platform improvement: To analyse usage patterns and improve the performance, design, and content of the 55ww platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have consented to receive such communications (see Clause 12).

55ww processes personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between 55ww and the player — including account registration, payment processing, and the provision of gaming services.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC/AML requirements, gaming licence conditions, and lawful requests from competent authorities.
• Legitimate interests: Processing carried out for purposes that are in the legitimate interests of 55ww or a third party, where those interests are not overridden by the player's privacy rights. This includes fraud prevention, platform security, responsible gaming monitoring, and internal analytics.
• Consent: Processing based on the player's freely given, specific, and informed consent — primarily in connection with direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where processing is based on consent, we record the date and method of consent and retain this record for as long as we continue to process data on that basis.

55ww shares personal data with the following categories of third parties, strictly for the purposes described in this Privacy Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification partners: Third-party identity verification services receive copies of KYC documentation and identity data for the purpose of verifying player identity and age.
• Game studios and content providers: Certified game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive your account identifier and gaming activity data in connection with the games you play on the platform.
• Fraud prevention and security partners: Technology providers engaged to detect and prevent fraud, money laundering, and account security threats receive technical and financial data necessary to perform risk assessments.
• Regulatory and law enforcement authorities: 55ww may be required by law, court order, or regulatory authority to disclose personal data. In such cases, data will be disclosed only to the extent required by the applicable legal obligation.
• Professional advisers: Legal counsel, auditors, and other professional advisers may receive limited personal data where necessary to provide professional advice to 55ww, subject to strict confidentiality obligations.

All third parties with whom 55ww shares personal data are contractually required to maintain appropriate technical and organisational security measures and to process data only for the purposes specified by 55ww. 55ww does not permit third parties to use player data for their own commercial purposes.

55ww uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function correctly. These cookies maintain your login session, remember your preferences, and enable secure payment processing. They cannot be disabled without impairing platform functionality.
• Performance and analytics cookies: Used to collect anonymised data about how players use the platform, which pages are visited most frequently, and where errors occur. This data is used to improve platform performance and user experience.
• Functional cookies: Used to remember your preferences and personalisation settings, such as language selection, preferred game categories, and responsible gaming tool configurations.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorised account access, and bot traffic on the platform.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your 55ww account and using the platform's core features. Disabling performance or functional cookies will not prevent you from accessing the platform but may affect your experience.

55ww does not use third-party advertising cookies or cross-site tracking technologies that profile your activity across websites other than 55ww.ws.

55ww retains personal data for the following periods, after which data is securely deleted or irreversibly anonymised:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after permanent account closure, in order to comply with AML and KYC regulatory obligations.
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, in compliance with applicable financial record-keeping requirements.
• KYC document data: Retained for the same period as account and identity data. Where a KYC application is unsuccessful or rejected, the submitted documents are deleted within ninety (90) days of the rejection decision.
• Gaming activity data: Retained for the duration of the account and for three (3) years after account closure, for dispute resolution and responsible gaming monitoring purposes.
• Communications and support data: Retained for three (3) years from the date of the communication, for dispute resolution and quality assurance purposes.
• Marketing consent records: Retained for as long as you remain subscribed to marketing communications and for three (3) years after you withdraw consent, as evidence of the consent basis for prior communications.
• Technical and usage data: Retained in aggregated, anonymised form for analytical purposes. Raw IP address and device data is retained for a maximum of twelve (12) months.

Where retention beyond the above periods is required by a specific legal obligation, court order, or ongoing regulatory investigation, 55ww will retain the relevant data until that obligation is discharged and then delete it promptly.

55ww implements a layered security architecture to protect player personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:

• Encryption in transit: All data transmitted between your device and the 55ww platform is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to all platform interactions including login, account management, payment processing, and game play.
• Encryption at rest: Personal data stored in 55ww databases is encrypted at rest using AES-256 encryption.
• Access controls: Access to player personal data by 55ww employees and contractors is restricted on a role-based, need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and mandatory data protection training.
• Network security: The 55ww platform infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and regular penetration testing.
• Two-factor authentication (2FA): 55ww supports two-factor authentication on player accounts. Players are strongly encouraged to enable 2FA to protect against unauthorised account access.
• Incident response: 55ww maintains a documented data breach response procedure. In the event of a personal data breach that is likely to result in a risk to player rights, affected players will be notified without undue delay.

While 55ww takes all reasonable precautions to secure your personal data, no system can guarantee absolute security. Players are reminded that they share responsibility for the security of their account credentials and are advised to use a strong, unique password and to enable two-factor authentication.

As an international online gaming platform, 55ww may transfer personal data to servers, service providers, and partners located outside Bangladesh. Such transfers are necessary to operate the platform and to use the services of game studios, payment processors, and KYC partners that are based in various jurisdictions worldwide.

Where personal data is transferred outside Bangladesh, 55ww takes appropriate steps to ensure that the receiving party provides an adequate level of data protection. These steps may include:

• Entering into data processing agreements that include standard contractual clauses or equivalent data protection provisions;
• Transferring data only to recipients in jurisdictions that have been assessed as providing an adequate level of data protection;
• Ensuring that all international recipients are contractually bound to maintain technical and organisational security measures equivalent to those applied by 55ww.

If you would like further information about the international transfers of your personal data, including the specific safeguards in place, please contact the 55ww data protection team at [email protected].

The 55ww platform is strictly for adults aged 21 and above. 55ww does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory component of the KYC process, and accounts found to belong to persons under 21 will be immediately closed.

If you are a parent or guardian and you believe that a person under the age of 21 has registered an account on 55ww or submitted personal data to the platform, please contact us immediately at [email protected]. Upon receipt of a verified report, 55ww will take prompt action to close the account and delete all associated personal data.

55ww supports the use of parental control software by households with children under 21. Several free tools are available that allow parents and guardians to restrict access to online gambling websites on shared devices.

With your consent, 55ww may send you marketing communications by email and/or SMS, including promotional bonus offers, free bet notifications, new game announcements, seasonal promotions (such as Eid specials, BPL betting promotions, and Pohela Boishakh offers), and platform update information.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email sent by 55ww;
• Updating your communication preferences in your 55ww account settings;
• Contacting the 55ww support team at [email protected] and requesting removal from marketing lists.

Withdrawal of marketing consent does not affect your right to receive transactional communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, security alerts, and support responses. These transactional communications will continue to be sent regardless of your marketing communication preferences.

55ww does not purchase third-party marketing lists or send unsolicited commercial messages to persons who have not consented to receive marketing communications from 55ww.

The 55ww platform may contain references to third-party services, including payment providers (bKash, Nagad, Rocket, Upay), banking partners, and game studios. While 55ww takes care to work only with reputable partners, this Privacy Policy applies solely to personal data collected and processed by 55ww. 55ww is not responsible for the privacy practices of any third-party service or website.

When you initiate a payment via bKash, Nagad, Rocket, Upay, or any other payment provider, you will be interacting with that provider's own platform and systems, which are governed by that provider's own privacy policy. 55ww strongly recommends that you review the privacy policies of any third-party services you use in connection with your 55ww account.

55ww does not control, endorse, or accept responsibility for the privacy or security practices of third-party platforms, and the inclusion of a reference to a third-party service on the 55ww platform does not constitute an endorsement of that party's data protection practices.

To exercise any of the data rights described in this Privacy Policy — including the rights of access, rectification, erasure, restriction, portability, and objection — please contact the 55ww data protection team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Data Rights Request — [Your Registered Username]"
• Response time: 55ww will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) calendar days of receipt.

To protect the security of your personal data, 55ww will verify your identity before processing any data rights request. You will be asked to confirm your registered email address, username, and in some cases to provide a copy of a government-issued identity document (such as a Bangladesh NID or passport).

Most data rights requests are fulfilled free of charge. However, 55ww reserves the right to charge a reasonable administrative fee, or to decline to act on a request, where a request is manifestly unfounded, repetitive, or excessive. In such cases, 55ww will explain the reason for its decision in writing.

Where 55ww is unable to fulfil a data rights request in full — for example, because retention of the relevant data is required by a legal obligation — 55ww will explain the specific legal basis for the limitation and will fulfil the request to the maximum extent permitted by applicable law.

55ww reviews this Privacy Policy on a regular basis and may update it from time to time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the features and services offered on the platform.

When a material change is made to this Privacy Policy, 55ww will:

• Update the "Last updated" date at the top of this page;
• Notify registered players via their registered email address at least fourteen (14) days before the change takes effect, except where a shorter notice period is required by law;
• Display a prominent notice on the 55ww platform for a period of not less than fourteen (14) days following the publication of the updated policy.

Minor changes that do not materially affect the way 55ww processes personal data (such as clarifications of existing language, corrections of typographical errors, or administrative updates) may be made without advance notice. The "Last updated" date will always reflect the date of the most recent revision, whether material or minor.

Your continued use of the 55ww platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree to the updated Privacy Policy, you should discontinue use of the platform and contact the support team to close your account.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way 55ww processes your personal data, please contact the data protection team in the first instance:

• Email: [email protected]
• Subject line: "Privacy Enquiry" or "Data Protection Complaint"
• Support hours: 24 hours a day, 7 days a week, 365 days a year
• Response target: Initial acknowledgement within 5 business days; full resolution within 30 calendar days

55ww takes all privacy complaints seriously and will investigate each complaint thoroughly and impartially. If you are not satisfied with the outcome of the internal complaints process, you may escalate the matter to the relevant supervisory authority or data protection regulator in the jurisdiction in which 55ww holds its gaming licence. Details of the applicable supervisory authority will be provided upon request.

Players in Bangladesh who believe their data protection rights have been infringed are also encouraged to seek independent legal advice regarding any remedies that may be available to them under applicable local law.